Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) govern your access to and use of the online casino services offered under the brand name “Winum” (also referred to as “Winum casino”, “we”, “us”, or “our”) through the website Winum and any related platforms, applications, or subdomains that may be operated by or on behalf of Winum for the India-facing English version. By accessing or using any part of the Winum online casino, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, together with our Privacy Policy, Responsible Gambling Policy, and any other policies or guidelines that we may publish from time to time. These Terms are designed to provide a clear, transparent, and legally compliant framework for fair and responsible gaming, including the protection of minors and vulnerable individuals. Winum operates as an online casino service provider and does not guarantee any form of profit or financial return; all games are based on chance and carry inherent risk of loss. You should carefully read these Terms before registering an account or placing any wagers, and if you do not agree with any part of these Terms, you must not use our services.

Winum is owned and operated by Galaxy Byte Lab SRL, a company incorporated in Costa Rica and licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence number ALSI-202508040-FI2. The licence authorises Winum to provide online casino games in accordance with the applicable laws and regulatory requirements of the licensing jurisdiction. However, it remains your sole responsibility to ensure that your use of Winum complies with the laws and regulations of your own country or region of residence. Nothing in these Terms shall be construed as advice or a recommendation to participate in online gambling, and you should always consider your personal financial circumstances, legal environment, and risk tolerance before playing. Winum strongly supports responsible gambling and operates strict policies against underage participation, fraud, money laundering, and abuse of bonuses or technical systems.

By continuing to use Winum’s services, you also confirm that you are accessing the site from a jurisdiction where online gambling is legal and that you are not using any technological means such as VPNs, proxies, or similar tools to circumvent geographical or regulatory restrictions. These Terms constitute a binding agreement between you and Winum and supersede any prior or contemporaneous communications or understandings relating to your use of the website and services. In case of conflict between different language versions of the Terms, the English version shall prevail unless expressly stated otherwise. We encourage you to download or print a copy of these Terms for your records and to review them regularly, as they may be updated or amended in accordance with the provisions set out in the section “Final Provisions” below.

Acceptance of Terms

By creating an account, logging in, or using any gaming, payment, or promotional functionality on the Winum website, you expressly accept these Terms and confirm that you enter into a legally binding contractual relationship with Winum. Your acceptance of the Terms is effective from the moment you tick the corresponding checkbox or otherwise signify agreement during registration, and it is reaffirmed with each subsequent login or use of the services. If you disagree with these Terms, or any updates thereof, you must immediately stop using the site, refrain from placing any wagers, and close your account following the procedures described in these Terms. Your continued use of Winum after any modification of the Terms constitutes your acceptance of the revised provisions and your agreement to be bound by them. It is your responsibility to regularly check the Terms page for updates; Winum may, but is not obliged to, separately notify you of significant changes via email or on-site notifications.

You understand and agree that Winum may, at its sole discretion and without prior notice, require you to confirm your acceptance of updated Terms as a condition for further access to your account or to certain parts of the website. In the event that you do not accept the updated Terms, Winum reserves the right to suspend or close your account and to process any balance according to the applicable provisions, subject to legal and regulatory requirements. You also accept that certain games, promotions, or features may be subject to additional specific rules or conditions, which form part of these Terms by reference. Where there is an inconsistency between these general Terms and any specific game or promotion rules, the specific rules will prevail to the extent of the conflict. You further agree that Winum’s records, including logs, transaction histories, and communications, shall be conclusive evidence in the event of any dispute concerning the use of your account or the interpretation of these Terms, except where you can demonstrate a manifest error.

Eligibility & Age Restriction (18+ only)

Access to and use of Winum is strictly limited to individuals who are at least eighteen (18) years of age, or older if the laws of their jurisdiction establish a higher minimum age for participation in online gambling. By registering an account and using Winum, you confirm and warrant that you are at least 18 years old and fully capable of entering into binding legal agreements. Winum applies a strict underage gambling policy (“18+ only”) and reserves the right to request age verification documents at any time, to conduct electronic identity checks, and to suspend or close accounts where age verification cannot be satisfactorily completed. If it is discovered that an account has been created or used by a person under the age of 18, Winum will immediately close the account, void any bets, cancel any winnings, and return any remaining deposits to a payment method at its discretion, where legally permissible. Parents, guardians, and adults are strongly advised to take proactive measures to prevent minors from accessing online gambling sites, including Winum, by using filtering software, secure passwords, and separate user profiles.

Young people are particularly vulnerable to the risks associated with gambling, including addiction, financial harm, and negative impact on studies, work, and family life. Winum therefore treats any indication of underage use as a serious breach of these Terms and as a danger both to the individual and to the integrity of the platform. If you suspect that a minor has gained access to or is misusing a Winum account, you must notify us immediately so that we can investigate and take appropriate action. In addition, you should not share your account details, payment instruments, or devices with minors, and you should always log out after completing a gaming session. In India and other jurisdictions with specific legal restrictions on online gambling, it is your obligation to ensure that your participation is lawful; Winum does not take responsibility for any violation of local legal or age-related restrictions arising from your use of the service. The strict prohibition of underage gambling is a core element of Winum’s responsible gaming framework and will be rigorously enforced.

Account Registration

To access real-money games and services at Winum, you must create a personal player account in accordance with these Terms. Account registration is required and accounts are for personal use only; corporate, institutional, or third-party accounts are not permitted. During registration, you will be asked to provide accurate, complete, and up-to-date information, including but not limited to your full name, date of birth, residential address, email address, phone number, and preferred currency. You must ensure that all information supplied is truthful and corresponds to your own identity and legal residence; the use of fake names, aliases, or details belonging to other persons is strictly prohibited. Winum may conduct identity checks at any stage, including verification of your documents such as passport, national ID card, driving licence, utility bill, bank statement, or other relevant forms of identification.

You are allowed to hold only one (1) Winum account; duplicate accounts, multiple registrations, or accounts created on behalf of or for the benefit of another person are forbidden and will be treated as a breach of these Terms. If Winum identifies duplicate accounts, it may close them, void bonuses, cancel winnings, and return remaining deposits at its sole discretion, subject to applicable law. You are responsible for maintaining the confidentiality of your login credentials, including your username and password, and for any activity that occurs under your account. You should choose a strong password and change it regularly. If you suspect that your account credentials have been compromised, you must immediately change your password and inform Winum customer support at [email protected] so that protective measures can be taken.

Winum reserves the right to refuse registration, close accounts, or restrict access for any reason permitted by law, including but not limited to non-compliance with these Terms, incomplete or inaccurate information, suspicious activity, or prohibited jurisdictions. Furthermore, Winum’s KYC (Know Your Customer) policy may require you to complete mandatory verification before certain functionalities, such as withdrawals, are enabled. By completing registration, you confirm that you are acting on your own behalf, not as an agent or representative for any third party, and that the source of funds used for gambling is legitimate and not derived from any criminal or unlawful activity. Your Winum account is not a bank account, and it does not accrue interest on balances; funds should be used strictly for the purpose of participating in games available on Winum.

Deposits & Withdrawals

To participate in real-money games at Winum, you may deposit funds using the payment methods made available in the cashier section and subject to these Terms and any additional payment rules published on the site. All deposits must be made from payment instruments held in your own name; third-party payments, including payments made from accounts or cards belonging to relatives, friends, or companies, are not allowed. Winum may reject or reverse deposits that do not meet these criteria and may request additional documentation to verify ownership of the payment method. Deposited funds will usually be credited to your Winum account balance within the stated processing times for each method, but delays may occur due to banking, network, or compliance checks beyond Winum’s direct control. You are responsible for ensuring that you have sufficient funds and authorisation with your payment provider before initiating a deposit.

Withdrawals are subject to verification procedures, compliance checks, and the specific withdrawal rules published by Winum. As a general rule, Winum prefers to process withdrawals via the same payment method and to the same account used for deposit, where technically and legally possible, in line with anti-money laundering (AML) standards. Your first withdrawal will normally require full KYC verification, including valid identity and address documents, and possibly additional checks such as a selfie with ID, video verification, or proof of source of funds. Winum reserves the right to review, delay, or decline withdrawal requests where necessary to comply with AML requirements, to investigate suspected fraud, or to resolve bonus or game-related disputes. You understand that there may be minimum and maximum withdrawal limits per transaction, per day, per week, or per month, depending on the method and currency, and these limits are displayed in the cashier or relevant policy pages.

You acknowledge that currency conversion may apply if your payment account is held in a different currency than your Winum account currency; such conversions are performed by your payment provider or, where relevant, by a third-party payment processor at prevailing rates and may involve fees. Winum is not responsible for any exchange rate differences, banking fees, intermediary charges, or delays that arise outside its direct control. You are not permitted to use Winum as a vehicle for transferring funds, performing currency exchanges, or any purpose unrelated to genuine gaming activity. Chargebacks, payment cancellations, or disputes initiated with your bank or payment provider without valid reason are considered a serious breach of these Terms and may result in account suspension, recovery actions, and reporting to relevant authorities. Where Winum incurs costs or losses due to invalid chargebacks or fraudulent transactions, it reserves the right to recover such amounts from your account balance or through other lawful means.

Payment Methods Table

The following table provides an illustrative overview of some of the deposit and withdrawal methods that may be available at Winum. Availability can vary by country, currency, and regulatory conditions, and not all methods listed below may be offered to players in India at all times. For the most accurate and up-to-date information, you must always refer to the cashier section within your account.

This table is indicative and does not create any obligation for Winum to support any particular method at a given time. Minimum and maximum limits, as well as applicable fees or conditions, are displayed in the cashier and may be updated in line with regulatory or commercial requirements.

Bonuses & Promotions

From time to time, Winum may offer bonuses, free spins, cashback, tournaments, lucky wheels, and other promotional incentives to new and existing players. These promotional offers, including welcome bonuses such as “100% + 150 Free Spins” on the first deposit or subsequent deposit packages, are governed by specific bonus terms and wagering requirements, which are in addition to these general Terms. By accepting a bonus or participating in a promotion, you agree to comply with the applicable rules, including minimum deposit amounts, eligible games for wagering, maximum bet per spin or round while bonus funds are active, time limits for meeting wagering requirements, and any restrictions on withdrawal of bonus-related winnings. Bonus wagering multipliers may typically range between 30x and 40x of the bonus amount, or sometimes of the bonus plus deposit amount, as specified in the individual offer. Each bonus may carry an expiry period, for example 7–14 days for standard bonuses and 24 hours for free spins, after which any unused bonus funds or associated winnings may be forfeited.

You can usually check the status of your active bonuses in your account area, under a section such as “My Account → Bonuses”, where you may see your progress, including the remaining amount to wager and time left before expiry. Bonus abuse is strictly prohibited and may include, but is not limited to, opening multiple accounts to claim offers multiple times, deliberately placing low-risk or hedged bets, colluding with other players, using automated tools or bots, or exploiting any technical malfunction to obtain an unfair advantage. Winum reserves the right to withhold, cancel, or remove bonuses and any associated winnings where it reasonably suspects bonus abuse or violation of the bonus terms. Certain games may be excluded from bonus wagering or may contribute at a reduced percentage; for example, some table games, live casino games, or specific slots might have limited or zero contribution to wagering requirements. You are responsible for reading and understanding all bonus-specific conditions before opting in.

Winum may also offer features such as a “lucky wheel”, where eligibility may depend on making a minimum deposit (for example, 5 USD or equivalent) and accessing spins within a defined time frame, such as once every 24 hours for up to seven days after qualifying. Winnings from such features may be subject to their own wagering multipliers, which will be clearly communicated in the relevant promotional terms. Winum reserves the right to modify, suspend, or terminate any promotion at its sole discretion, including changing qualifying criteria, limiting the number of participants, or adjusting prize pools, provided that this is not done in a way that unfairly disadvantages players who have already participated under the earlier terms. In cases of discrepancy between promotional communications and the detailed promotional terms, the latter shall prevail. All bonuses are offered at Winum’s discretion and may be refused or revoked for any reason permitted by law, including regulatory requirements or risk management considerations.

Game Rules

Each game offered by Winum, including but not limited to slots, crash games, table games, live dealer games, and specialty games, is subject to specific rules and mechanics, which are either displayed directly within the game interface or accessible via a help or information menu. You must familiarise yourself with the applicable game rules, including payout tables, winning combinations, bet limits, special features, and any jackpot conditions, before you start playing. Placing a bet is taken as your confirmation that you understand the rules of the game and accept its outcomes as determined by the underlying random number generator (RNG) or live dealer procedures. Winum does not provide any guarantee that you will win any particular game, and previous results or patterns do not influence future outcomes; each round is independent and random, or in the case of live games, conducted according to standard casino protocols. Misunderstandings about game rules do not entitle you to a refund or adjustment of results, although Winum may consider goodwill actions in exceptional circumstances at its discretion.

Some games may have configurable features such as autoplay, turbo mode, or side bets; you are fully responsible for any usage of such features and any related wagers placed on your behalf by the system once they are activated. You should regularly check your stake size before confirming each spin or round, especially after game reconnection, device rotation, or changes in currency or balance. In case of disconnection or technical interruption, game outcomes may still have been determined by the server; once you reconnect, the game will resume, display the final result, or credit any winnings according to the game provider’s protocols. If a game or system malfunctions, any bets or payouts affected by the malfunction will be voided and, where appropriate, the stake will be refunded, in line with the “Fair Play & RNG” section below. You are not permitted to exploit any bug, glitch, or error in the game software or interface; if you notice any irregularity, you must cease play immediately and report it to customer support.

Certain games may not be available in all jurisdictions due to regulatory or licensing restrictions imposed by game suppliers or local law. Where a game is deemed restricted in your jurisdiction, you must not access it by any means, including via VPN, proxy, or other methods designed to obscure your true location. Winum reserves the right to remove or change the game offering at any time, including adding or removing titles, adjusting bet limits, or changing providers. In some cases, tournaments or network jackpots operated by third-party providers may be available; participation will be subject to separate tournament rules and conditions, which you will need to accept before taking part. Any reference to specific games in promotional materials or Winum review content is illustrative and does not guarantee continuous availability of those titles.

Fair Play & RNG

Winum is committed to maintaining a fair, transparent, and trustworthy gaming environment for all players. All non-live games offered by Winum, such as slots and certain virtual table games, rely on certified Random Number Generator (RNG) technology to determine outcomes. The RNG ensures that each game result is random and independent, without any pattern that could be predicted or manipulated by players, the casino, or third parties. Game providers engaged by Winum are required to undergo regular testing and certification by recognised independent testing laboratories or auditing bodies, in order to verify that their RNGs and return-to-player (RTP) settings operate within approved parameters. By playing at Winum, you accept that the RNG outputs, as recorded by the system, are final and binding in relation to game outcomes and associated winnings.

Live dealer games operate differently, being based on physical equipment such as cards, wheels, or dice, and on real dealers following standard casino rules. These games are hosted and streamed by third-party providers from secure studios and are subject to strict procedural controls, including video monitoring, shuffle protocols, and anti-cheating measures. While the results are not RNG-driven in the same way as virtual games, they are equally governed by fair play principles, and any perceived irregularities are thoroughly investigated. If a dispute arises regarding a game outcome, Winum may review logs, video recordings, and technical data from the game provider; the provider’s final decision, as accepted by Winum, will typically be considered conclusive unless a manifest error is proven. You may request a review of a specific game round by contacting customer support within the applicable complaint time frame.

Winum takes a zero-tolerance approach to cheating, collusion, use of bots or scripts, and any other attempt to gain an unfair advantage. You must not attempt to interfere with, manipulate, or reverse-engineer any element of the gaming system, including the RNG logic, transmission channels, or client-server communications. If Winum reasonably believes that you have engaged in unfair play or exploited a technical malfunction or vulnerability, it may invalidate affected bets, cancel winnings, suspend or close your account, and report the matter to regulatory authorities or law enforcement agencies where appropriate. In such circumstances, Winum may also withhold funds pending the outcome of further investigations, subject to applicable law. By using the Winum platform, you expressly accept these fair play rules and agree to cooperate with any investigations.

Responsible Gambling

Winum strongly promotes responsible gambling and recognises that, while gaming can be an enjoyable form of entertainment for many adults, it also carries a risk of harm, particularly for vulnerable individuals and minors. Playing at Winum should never be viewed as a means of earning regular income, repaying debts, or solving financial difficulties; it should always be approached as paid entertainment with money that you can afford to lose. You are encouraged to set personal limits on your gambling behaviour, to monitor your time and expenditure, and to maintain a healthy balance between gambling and other aspects of your life. If at any time you feel that your gambling is no longer under control, or if it is causing problems in your personal, financial, or professional life, you should stop playing and seek help immediately. Winum provides a range of tools and resources to help you manage your gambling and to reduce the risk of problem gambling, including deposit limits, time limits, session reminders, self-exclusion, and cooling-off periods.

Winum’s responsible gaming framework includes continuous monitoring of player behaviour, within the limits of privacy and data protection laws, to identify potential signs of problematic play. Such signs may include unusually high deposit activity, frequent long sessions, repeated attempts to reverse withdrawals, or changes in betting patterns that suggest loss of control. Where concerning patterns are identified, Winum may proactively contact you, offer advice on available tools, or apply temporary limits or restrictions, always seeking to protect your well-being. However, these measures do not transfer responsibility away from you; you remain primarily responsible for your own gambling decisions and for using the available tools to manage your activity. Winum also emphasises the strict prohibition of underage gambling, as children and adolescents are particularly vulnerable to the risks of addiction and financial harm. Parents are strongly advised to use parental control software, device passwords, and careful supervision to prevent minors from accessing gambling sites.

Tools & Features (table)

Winum offers the following responsible gaming tools and features to help you manage your gambling behaviour more effectively. Availability and specific configurations may depend on jurisdictional rules and technical constraints, but the general options are as follows:

You may request these tools via your account settings or by contacting customer support, depending on the specific implementation in your country. Once activated, certain limits or exclusions cannot be immediately reversed, reflecting the protective nature of these measures. For example, self-exclusion typically applies for a minimum period, such as six months, during which you will not be able to log in or reopen the account. Winum will take reasonable steps to enforce such exclusions on its platform, but you should also refrain from attempting to create new accounts or using third-party details during an exclusion period.

Support Resources

If you feel that you may be developing or already experiencing gambling-related problems, Winum encourages you to seek assistance as early as possible. There are various independent organisations and counselling services that provide confidential support, advice, and treatment options for problem gambling. These may include international services such as GamCare, Gambling Therapy, and Gamblers Anonymous, as well as local or national helplines and mental health professionals in your jurisdiction. You are advised to consult their websites, hotlines, or support groups for guidance tailored to your specific circumstances. While Winum cannot provide medical or therapeutic advice, our customer support team can direct you to relevant resources and assist you in implementing protective account measures.

You can also perform self-assessment tests available on reputable responsible gambling websites to evaluate your gambling behaviour and assess potential risks. Warning signs of problem gambling may include chasing losses, gambling with money intended for bills or essentials, lying to family or friends about gambling, feeling anxious or depressed due to gambling, and being unable to cut down or stop despite repeated attempts. If you recognise these signs in yourself or in someone close to you, immediate action is strongly recommended. In addition, you should consider limiting or removing access to payment methods commonly used for gambling and installing blocking software that restricts access to gambling websites. Winum fully supports such steps and will cooperate in implementing self-exclusion and other measures necessary to protect affected individuals.

Prohibited Activities

In order to protect the integrity of Winum and to comply with legal and regulatory obligations, certain activities are strictly prohibited on the platform. You are not allowed to create multiple accounts, whether in your own name or using the identities of others, for any purpose including bonus abuse, circumventing limits, or avoiding self-exclusion. Fraudulent activities, such as using stolen payment information, chargeback abuse, submitting forged documents, or engaging in any form of identity theft, are strictly prohibited and may lead to immediate account closure and reporting to authorities. You also must not use bots, scripts, automated tools, or any other technical means to place bets or interact with games in a manner that gives you an unfair advantage or undermines the normal functioning of the platform. Collusion with other players, whether to share information, manipulate game outcomes, or engage in coordinated betting strategies designed to exploit bonuses or system vulnerabilities, is likewise forbidden.

Winum is committed to preventing money laundering and terrorist financing, and you must not use the platform for any such purposes. You may be required to provide additional documentation regarding the source of funds or the nature of your transactions in cases involving large deposits, unusual betting patterns, or other risk indicators. Refusal or failure to provide such information may lead to account suspension or closure, and to the withholding of funds subject to legal requirements. Furthermore, you are not allowed to use VPNs, proxies, or any other tools to conceal your true location, or to access Winum from jurisdictions where online gambling is prohibited or restricted. Any attempt to exploit software bugs, errors, or incomplete information, or to manipulate odds, promotions, or game mechanics in an unintended manner, will be treated as system exploitation and is strictly prohibited.

Harassment, abusive behaviour, hate speech, or any form of threatening or discriminatory conduct towards Winum staff, game providers, or other players is unacceptable and may lead to immediate account action, including chat bans, temporary suspensions, or permanent closure. You must not upload, share, or transmit any content that is illegal, defamatory, obscene, or infringes on the intellectual property rights of third parties. In addition, you may not resell or transfer your account, sell or purchase balances, or use your account to store funds for third parties. Any breach of the prohibited activities provisions may result in forfeiture of bonuses, confiscation of winnings, and other remedial actions as permitted by law. Winum reserves the right to investigate any suspicious activity and to cooperate fully with law enforcement and regulatory authorities where necessary.

Restricted Countries (table)

Due to licensing, legal, or commercial reasons, Winum may restrict the availability of its services in certain countries or territories. If you reside in, or are physically present in, a restricted country, you must not register or use a Winum account, nor may you attempt to bypass restrictions through technical means such as VPNs or proxies. The list below is illustrative and not exhaustive; additional jurisdictions may be restricted based on updated assessments and regulatory developments. It is your responsibility to ensure that your use of Winum complies with the laws of your country.

This table is provided for general guidance only and does not replace your obligation to verify the legality of online gambling in your own location. Winum may update its restricted countries list without prior notice, and may block access based on IP address, geolocation data, or other available indicators. If Winum later determines that you have played from a restricted country, it may void bets, cancel winnings, and close your account, subject to applicable legal requirements. You may be requested to provide proof of residence or location when necessary. Any intentional misrepresentation of your country of residence constitutes a serious breach of these Terms.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in compliance with applicable data protection laws and the principles set out in its Privacy Policy. By using the Winum platform, you consent to the collection, processing, and use of your personal data for purposes related to account registration, identity verification, payment processing, responsible gambling monitoring, fraud prevention, customer support, and compliance with legal obligations. The data controller for this information is Winum, which may share data with carefully selected third parties, including payment providers, KYC and AML service providers, analytics services, and competent authorities where required by law. Data may be stored and processed in various jurisdictions, and international transfers may occur, including transfers to countries that may not have the same level of data protection as your home country. In such cases, Winum will take reasonable steps to ensure that adequate safeguards are in place, such as contractual protections or adherence to recognised data transfer mechanisms.

The types of data collected may include basic identification details, contact information, login credentials, game and transaction histories, device information, IP addresses, location data, and communication records with customer support. Winum may also use cookies and similar technologies to improve site performance, personalise content, track usage patterns, and support security measures. You can manage your cookie preferences via your browser settings or on-site tools, although some cookies are strictly necessary for the core functioning of the site. Personal data will be retained for as long as reasonably necessary to fulfil the purposes for which it was collected, and to comply with legal, regulatory, and reporting requirements; in many cases, this will involve a retention period of at least five years after account closure or the last transaction. After this period, data may be anonymised or securely deleted, except where further retention is required by law.

You have a range of rights in relation to your personal data, which may include the right to access, correct, delete, or restrict processing, the right to object to certain uses of your data, the right to data portability, and the right to withdraw consent for optional processing such as direct marketing. These rights may be subject to legal limitations and exceptions, particularly where data is required for compliance, dispute resolution, or fraud prevention. You can exercise your rights by contacting Winum customer support or the designated data protection contact described in the Privacy Policy. Winum will respond to your requests within a reasonable time frame and in accordance with applicable law. If you believe that your data protection rights have been violated, you may also have the right to lodge a complaint with a relevant supervisory or regulatory authority in your jurisdiction.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at its sole discretion in a range of circumstances, including but not limited to suspected breach of these Terms, suspected fraud or money laundering, abuse of bonuses, use of multiple accounts, provision of false or misleading information, or failure to complete KYC verification within the required time frame. Suspension may be temporary, during which your ability to deposit, withdraw, or play may be restricted while investigations are carried out. In cases of confirmed serious breaches, Winum may proceed to permanently close your account and, where permitted by law, confiscate certain funds associated with the breach, such as illegitimate bonus winnings or proceeds of fraudulent activity. Any decision to suspend or terminate your account will be based on reasonable grounds and documented evidence, and you may be notified of the key reasons where this is not prohibited by regulatory or security considerations.

You also have the right to request closure of your account at any time, either as a standard closure or as part of a self-exclusion or responsible gambling measure. Before closure, Winum may ask you to withdraw any remaining real-money balance, subject to applicable verification and withdrawal rules. If your account remains inactive (no login and no transactions) for a prolonged period, such as 12 months or more, Winum may classify it as dormant and take steps to contact you via your registered email or other channels. If you do not respond and legal obligations allow, certain fees or administrative actions may apply, or the account may be closed with any remaining funds handled according to applicable law. You should regularly log in and keep your contact details up to date to prevent unintended dormancy.

In the event of account termination by Winum, any non-bonus, legitimate funds in your balance may be returned to you, unless there is a legal or regulatory obligation or a justified cause to withhold them, such as ongoing investigations or court orders. Winum will act reasonably in making such determinations and will cooperate with you and relevant authorities to resolve matters fairly. Termination of your account does not relieve you from any obligations incurred prior to the date of closure, including outstanding debts, chargebacks, or liabilities arising from your actions on the platform. Certain sections of these Terms, including but not limited to Limitation of Liability, Privacy & Data Protection, and Governing Law, shall survive account closure to the extent necessary.

Limitation of Liability

Winum provides its services on an “as is” and “as available” basis, without any warranty or representation, whether express or implied, regarding the uninterrupted, error-free, or virus-free operation of the platform. While Winum takes reasonable steps to ensure the reliability, security, and performance of its website, games, and related systems, it cannot guarantee that technical issues, outages, or interruptions will never occur. To the fullest extent permitted by law, Winum shall not be liable for any loss or damage arising from such events, including but not limited to loss of data, loss of winnings, or inability to access your account. In the unlikely event that an error, bug, or malfunction results in erroneous payouts or balances being credited to your account, Winum reserves the right to correct such errors and to adjust your balance to the state it would have been in if the error had not occurred.

You understand and accept that gambling carries a financial risk, and that you may lose some or all of the money deposited into your account. Winum is not responsible for your gambling decisions, strategies, or the consequences of your participation in games. It is your duty to ensure that you only stake amounts you can afford to lose and that you make informed decisions before placing any bets. Winum does not provide financial, legal, or tax advice, and you should consult appropriate professionals if you require such guidance. Any claims for damages against Winum, whether in contract, tort, or otherwise, shall be limited to the amount of your net deposits made to your Winum account during the thirty (30) days preceding the event giving rise to the claim, subject to applicable law.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, such as liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. However, to the extent permitted, Winum shall in no event be liable for any indirect, consequential, incidental, or special damages, including loss of profits, goodwill, or data, even if it has been advised of the possibility of such damages. You agree to indemnify and hold harmless Winum, its owners, directors, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms, your unlawful or improper use of the platform, or your violation of any third-party rights. This limitation of liability section is a fundamental component of the risk allocation between you and Winum and is reflected in the nature and pricing of the services.

Complaints & Dispute Resolution

Winum aims to provide a high standard of service and to handle all player issues promptly and fairly. If you have a complaint regarding the platform, including issues related to game outcomes, account management, payments, or the conduct of staff, you should first contact Winum’s customer support team via the designated email address [email protected] or any other official communication channel provided on the website. You should submit your complaint as soon as possible, including all relevant details such as your username, the time and date of the incident, game names or transaction IDs, and a clear description of the issue. For game-related complaints, you are generally required to raise your concerns within a specified time frame, such as 14 days from the date of the disputed game round, while account-related issues may need to be raised within 30 days. Winum will acknowledge receipt of your complaint within a reasonable period, typically within one business day, and will endeavour to provide a substantive response within a timeframe such as 30 days, depending on complexity.

During the investigation of your complaint, Winum may review internal logs, communication records, game histories, and information provided by third-party suppliers such as game studios or payment providers. You agree to cooperate fully by providing any additional information or documentation reasonably requested by Winum to facilitate the resolution. Where a complaint is found to be justified, Winum will take appropriate corrective measures, which may include adjustments to your account balance, correction of game outcomes, or other remedies as reasonably required. If, after completion of the internal complaint procedure, you remain dissatisfied with the outcome, you may have the option to escalate the matter to an independent body or relevant authority, where such mechanisms exist under applicable regulations. Details regarding any external dispute resolution options, if available, may be provided by Winum upon request.

You agree that Winum’s records, including game and transaction logs, shall be the primary evidence in any dispute, and that game providers’ decisions will generally be treated as final in relation to technical outcomes, unless clear error or manipulation is demonstrated. Frivolous, abusive, or deliberately misleading complaints may result in account action, including restriction of communication channels or, in extreme cases, account closure. Winum aims to resolve disputes in good faith and in a transparent manner, but it cannot guarantee a resolution favourable to you in every case. Your right to take legal action before a competent court in accordance with the Governing Law section below remains unaffected by this internal complaints process.

Governing Law

These Terms, and the relationship between you and Winum arising from your use of the platform, shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation of Winum’s operating company, namely the relevant laws of the licensing and incorporation jurisdictions identified in these Terms, unless mandatory law dictates otherwise. Any disputes, controversies, or claims arising out of or in connection with these Terms, your account, or your use of the Winum services shall be subject to the exclusive or, where applicable, non-exclusive jurisdiction of the competent courts in that jurisdiction, without prejudice to any rights you may have under consumer protection laws that provide for different jurisdictional rules. You are responsible for ensuring that participating in the games and using the services is legal in your country of residence, and by using Winum you confirm that you do not breach any local laws.

Nothing in this Governing Law section shall prevent either party from seeking interim or injunctive relief in any court of competent jurisdiction where such relief is necessary to protect rights or prevent irreparable harm. If any provision of these Terms is found to be invalid or unenforceable under the governing law, such provision shall be interpreted in a manner consistent with applicable law and the original intent of the parties, and the remaining provisions shall remain in full force and effect. The headings and structure in these Terms are for convenience only and do not affect their interpretation. Any reference to a statute, regulation, or legal term shall be construed as referring to such statute, regulation, or term as amended or replaced from time to time. In the event of inconsistency between these Terms and any mandatory provisions of applicable law, the law shall prevail only to the extent of such inconsistency.

Final Provisions

Winum reserves the right to amend, update, or replace these Terms at any time, subject to applicable legal and regulatory requirements. Changes may be made for various reasons, including compliance with new laws or regulations, improvements in security and responsible gambling measures, adjustments to commercial practices, or clarification of existing provisions. Where changes are material, Winum may, but is not obliged to, notify you by email or prominent notice on the website in addition to updating the Terms page. It is your responsibility to regularly review the Terms to remain informed of any modifications. Continued use of your Winum account after the effective date of revised Terms will be taken as your acceptance of the changes.

No failure or delay by Winum in exercising any right or remedy under these Terms shall be considered a waiver of such right or remedy, and a single or partial exercise shall not preclude any further exercise. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Winum. Winum may assign or transfer its rights and obligations, in whole or in part, to a related entity, successor, or third party in connection with restructuring, merger, acquisition, or other corporate changes, provided that such transfer respects your existing rights and applicable laws. These Terms, together with the Privacy Policy, Responsible Gambling Policy, and any specific game or promotion rules, constitute the entire agreement between you and Winum regarding your use of the services and supersede any prior agreements or understandings, whether written or oral.

Any communication required or permitted under these Terms may be given via email to the address you provided during registration, via on-site notifications, or via other contact details that you have supplied and that Winum has confirmed as valid. Likewise, you should direct any notices or formal communications to Winum through the channels designated on the website, typically including the support email [email protected]. If there is any conflict between these Terms and information presented in marketing materials, affiliate sites, or any Winum review you may read on third-party platforms, the provisions of these Terms shall prevail. By registering an account and using the services of Winum, you acknowledge that you have read, understood, and agreed to be bound by these Terms and that you will use the platform responsibly, lawfully, and in accordance with the 18+ only requirement that Winum strictly enforces.